A111 FAQ — All your questions answered, right here

Each mobile number can be used to create only one a111 account. If someone is found operating multiple accounts, all of them will be closed and all bonuses forfeited. This is part of our fair gaming policy.

On the login page "Forgot your password?" Click the link. Enter your registered mobile number or email. A reset code or link will be sent within seconds. Set a new password — at least 8 characters, combining letters and numbers.

If you run into an issue via Live Chat Support is available 24/7.

KYC must be completed before your first withdrawal. Required documents: front and back of your National ID (NID) or passport, plus a selfie. Verification is typically completed within 24 hours.

If your account is suspended, you will be notified of the reason by email. Common causes include incomplete KYC, multiple accounts, or suspicious activity. Contact support and verify your identity — most cases are resolved within 48 hours.

Yes, your mobile number and email can be changed through identity verification. Please contact support — you will need access to your NID and your old number or email. For security reasons, this cannot be done directly by the user.

Minimum age to register at a111 18 years. Date of birth is collected at registration, and age is finally verified via NID during the KYC process. If the user is found to be under 18, the account is closed immediately.

To close your account, submit a request to support. Make sure to withdraw any remaining balance first. Permanent closure cannot be reversed. If you just need a break, self-exclusion is a better option — Visit the Responsible Gaming page।

A111 supports all the popular deposit methods used in Bangladesh: Mobile Pay, Nagad, Rocket, Upay, Bank Transfer and cryptocurrency (USDT, BTC). The minimum deposit for most methods is ৳500.

Deposits via Mobile Pay, Nagad, and Rocket are typically 1–5 minutes to reflect in your account. Bank transfers may take 1–3 banking days. Crypto depends on the blockchain network.

For accounts with completed KYC, withdrawals are typically processed within 30 minutes to 2 hours to process. No fees for mobile banking. Bank transfer charges may apply depending on your bank.

Minimum withdrawal ৳500. The standard daily withdrawal limit is ৳50,000, with higher limits available for VIP members. Limits may vary by payment method — for full details, on the payment page here.

First, wait 30 minutes. If the funds still haven't arrived, contact us via live chat with your transaction reference number and amount. We'll resolve it within 24 hours. Please never send the same transaction twice.

No. In line with our security and KYC policy, withdrawals can only be made to your own KYC-verified account. Requests to send funds to another person's number will not be accepted.

Yes, a111 supports USDT (TRC-20, ERC-20) and BTC. Minimum amounts and network fees apply to crypto transactions. For more details, Visit the Payments page।

To cancel a pending withdrawal, contact support immediately. Once processed, cancellations are no longer possible — so always double-check your payment method and account number before submitting a withdrawal.

After your first deposit following registration, the 100% welcome bonus is credited automatically. The minimum deposit is ৳500. This bonus has a 5x wagering requirement applies — meaning if you receive a ৳1,000 bonus, you must wager ৳5,000 before you can withdraw.

No, bonus money cannot be withdrawn directly. Once the required wagering conditions are met, any remaining balance converts to real money and can then be withdrawn. You can track your wagering progress in the Bonus section of your account.

Share your referral code or link. When a friend registers and makes a deposit using your link, you'll receive ৳500 You earn a referral bonus, and your friend gets extra benefits too. There's no cap — the more you refer, the more you earn.

A111 offers a weekly cashback. Every Monday, 10% of your net losses from the previous week is credited back to your account. Cashback bonuses typically come with no wagering requirements — you can withdraw them directly.

You'll find your free spins in the Bonus section of your account. They can be used on specific slot games — the applicable games are listed in the bonus details. Free spins typically expire after 7 days.

Yes, you can choose to skip the bonus at the time of deposit. You can also turn off bonus notifications in your account settings. Opting out of bonuses means no wagering requirements will apply to your withdrawals.

Yes! a111 has a daily login rewards system. Log in every day to earn small bonuses, free bets, or free spins. Log in 7 days in a row and you'll unlock a special weekly reward.

Cricket, football, tennis, badminton, basketball, volleyball, hockey, rugby, and more 30+ Sportsbets are accepted. Special focus is given to Bangladeshi cricket matches and the IPL. Live in-play betting is also supported.

Minimum bet for Sports Betting ৳50। Casino game minimums start from ৳10, varying by game. Live Casino tables have a minimum of ৳100. Separate limits apply for high roller bets.

Live betting means placing bets in real time while a match is in progress. In-play odds update every few seconds. In cricket, you can bet on every ball. You can also follow live streaming and stats to inform your bets.

A bet may be voided if a match is cancelled or suspended, if odds were published in error, or due to other technical issues. When a bet is voided, the full stake is returned to your account.

Slots (1,000+), Live Baccarat, Live Roulette, Live Blackjack, Poker, Dragon Tiger, Teen Patti, and much more — all from top-tier software providers.

Across all games at a111 RNG (Random Number Generator) used, which are tested by third parties. Live Casino games are run by real dealers — with no computer intervention.

Yes, a111 is built with a mobile-first design. You get the full experience directly in your browser on both Android and iOS — no app download required.

A111 uses bank-grade 256-bit SSL Encryption Personal information is never shared with third parties. We follow international data protection standards such as GDPR. For more details, in the Privacy Policy available.

Go to Account Settings → Security → Enable Two-Factor Authentication. With mobile OTP enabled, a code will be required every time you log in. Even if your password is compromised, your account remains protected.

Contact us immediately via live chat or at support@a111.im. Send your NID and any supporting evidence. We'll investigate and close the account while keeping your information secure.

No, never. The a111 support team will never ask for your password, OTP, or payment PIN. Anyone requesting this information is attempting fraud — disconnect immediately and report it to us.

It is best to avoid logging in on public Wi-Fi. If you must, keep 2FA enabled and log out when done. Do not use the "Remember me" option on unfamiliar devices.

Your information may only be shared in limited cases — when required by law or with payment processors necessary to deliver our services. We never share your data with third parties for advertising or marketing purposes.

Go to Account Settings → Security → Login History to see the date, time, and device for every login. If you spot an unrecognized device, change your password and enable 2FA immediately.

Change your password immediately, then notify us via live chat and request a temporary account lock. Verifying your identity with your NID will help you regain access faster.